Our Commitment to Player Safety
xx789 App treats responsible gaming as an ongoing obligation, not a checkbox. Every feature on the platform — from deposit speeds to game access — is designed so that players stay in control. We actively monitor play patterns and will reach out if something looks out of the ordinary.
This policy applies to every registered account on xx789 App, including those that use bKash, Nagad, Rocket, Upay, or Bank Transfer to fund their balance. Reading it in full before you start playing is strongly encouraged.
Age Verification – Strictly 18+
No person under the age of 18 may register, deposit, or place bets on xx789 App. This is non-negotiable. During the KYC process you must provide one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Documents are reviewed within two hours of submission. If your age cannot be confirmed, your account will be suspended until verification is complete. Any winnings earned before a failed age check are forfeited.
Important: KYC must be completed before your first withdrawal. Submitting false documents is a serious breach of the Terms & Conditions and will result in permanent account closure.
Deposit and Spending Controls
xx789 App lets you set hard limits on how much you deposit or lose over a given period. These are voluntary tools — you set the numbers, and we enforce them.
| Control Type | How It Works | Change / Cancel |
|---|---|---|
| Daily Deposit Limit | Sets a ceiling on how much you can top up in a single calendar day (Bangladesh time, UTC+06). | Lowering takes effect immediately. Raising requires a 48-hour cooling-off period. |
| Weekly Deposit Limit | Caps total deposits across any rolling seven-day window. | Same rule: instant decrease, 72-hour delay to increase. |
| Session Time Reminder | A notification appears after the session duration you choose. You can then log out or continue — the choice is yours. | Adjustable at any time in Account Settings. |
| Reality Check | Displays net win/loss and time spent every 30 minutes while you are logged in. | Can be turned on or off in Account Settings. |
The minimum deposit on xx789 App is ৳100. Setting your daily limit at or near ৳100 is a practical way to cap exposure while still being able to participate.
How Self-Exclusion Works
If you want a break from gambling, xx789 App offers two levels of self-exclusion. Both can be requested through 24/7 Live Chat.
Temporary Cool-Off
Available for 24 hours, 7 days, 30 days, or 90 days. During a cool-off period your account is locked — you cannot log in, deposit, or place bets. Any pending withdrawals are still processed normally. When the period ends your account reopens automatically.
Permanent Self-Exclusion
This closes your account indefinitely. Contact our 24/7 Live Chat team and ask for permanent self-exclusion. The closure is processed within 24 hours. After that, xx789 App will make reasonable efforts to prevent you from opening a new account using the same identity documents. Permanent exclusion cannot be reversed for a minimum of one year.
During any self-exclusion period: promotional emails are suppressed, and the account cannot be accessed via the xx789 App Android application (v2.5.9). If you receive marketing communications after requesting exclusion, report it to Live Chat immediately.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself. It tends to creep in through small habit changes. Watch for these patterns in yourself or someone close to you:
- Chasing losses — depositing again immediately after losing to "win it back."
- Gambling with money set aside for rent, food, or family expenses.
- Lying to family members about how much time or money goes into gambling.
- Feeling anxious, irritable, or restless when not playing.
- Borrowing money or selling belongings to fund a gambling session.
- Repeatedly failing to stick to a spending limit you set for yourself.
- Neglecting work, study, or personal relationships because of gambling.
If you recognise two or more of these signs in your own behaviour, it is a good time to use the self-exclusion options above and speak to a support service.
Quick Self-Assessment
Answer these questions honestly. If you say "yes" to three or more, consider reaching out for help or activating a cool-off period on your xx789 App account.
- Have you gambled more than you planned in the last two weeks?
- Have you used gambling to escape stress, boredom, or negative feelings?
- Have you felt the need to bet larger amounts to get the same excitement?
- Have you tried to cut down and found it difficult?
- Has gambling caused conflict with your family or colleagues?
- Have you spent time you should have used for work or study on gambling?
- Have you deposited money you couldn't afford to lose?
Support Resources
xx789 App's 24/7 Live Chat team can apply limits, trigger a cool-off, or begin the permanent exclusion process — usually within minutes. For independent counselling, the following types of services provide confidential help:
- National mental health helplines in Bangladesh offer free telephone counselling. Search "Bangladesh mental health helpline" for the current number.
- Gamblers Anonymous (gamblersanonymous.org) runs a free, peer-led programme available online.
- BeGambleAware (begambleaware.org) provides self-help tools and referrals to counsellors who specialise in gambling addiction.
- GamCare (gamcare.org.uk) offers a free helpline and an online chat service with trained advisers.
All of the above are independent of xx789 App. We do not receive any information about conversations you have with them.
Keeping Minors Away from the Platform
If you share a device with children or teenagers, take these steps to prevent accidental access to xx789 App:
- Never save your password in a shared browser profile.
- Log out of the platform and the xx789 App Android app after every session.
- Use your device's built-in parental control or screen-time features to restrict access to gambling websites.
- Keep your bKash or Nagad PIN private — mobile payment apps linked to your account should not be accessible to others.
If you believe a minor has accessed your xx789 App account, contact Live Chat immediately so we can investigate and secure the account.
Common Questions
01Can I undo a self-exclusion if I change my mind quickly?
For temporary cool-offs you cannot reverse the exclusion mid-period — the lock runs its full course. For permanent exclusion, you must wait at least one year before submitting a reinstatement request to Live Chat, which then goes through a mandatory review.
02Will my pending withdrawal still go through during a cool-off?
Yes. Any withdrawal request submitted before the cool-off period started will be processed normally. The minimum withdrawal amount is ৳1,000 and processing typically takes about 8 minutes via bKash or Nagad.
03How do I set a deposit limit on my account?
Go to Account Settings after logging in and look for the "Responsible Gaming" section. Set the amount and the period (daily or weekly). You can also ask the 24/7 Live Chat team to apply it for you if you prefer.
04Does xx789 App share my data with counselling organisations?
No. xx789 App does not share individual player data with external responsible gaming charities. Any contact you make with GamCare, BeGambleAware, or Gamblers Anonymous is entirely private.
05What happens to my bonus balance if I self-exclude?
Active bonus balances that have not met the ×15 wagering requirement are forfeited when a self-exclusion is applied. Real-money balances above ৳1,000 are paid out to your registered bKash or Nagad number after identity confirmation.
06Is there a minimum age check at the payment stage?
Age verification happens during KYC, which is required before your first withdrawal. However, we reserve the right to request documents at any point, including before allowing a large deposit. Accounts flagged for potential underage use are suspended pending review.
Gambling is meant to be entertainment with a defined budget — not a way to generate income or recover losses. If yours feels like the latter, the controls above are there for exactly that moment.
Ready to play within your limits? Open an account on xx789 App and configure your deposit limits before you place your first bet.