xx789 App — Frequently Asked Questions

Go to the registration page and fill in your mobile number, a password, and your preferred currency (BDT). Confirm the SMS code sent to your number. The whole process takes under two minutes. You must be 18 or older to register.

No. xx789 App allows one account per person, per household, and per device. Duplicate accounts are closed and any pending balance may be forfeited. If you have lost access to your original account, contact Live Chat rather than registering again.

On the login page, tap "Forgot Password." Enter the mobile number linked to your account and you will receive an SMS verification code. Enter that code, set a new password, and log in. If your registered number has changed, contact Live Chat with your NID for a manual reset.

After five consecutive incorrect passwords the account is temporarily locked for 30 minutes to protect against unauthorised access. Wait 30 minutes and try again. If you believe someone else attempted to access your account, change your password immediately and inform support.

xx789 App accepts bKash, Nagad, Rocket, Upay, and Bank Transfer. All five methods work for both deposits and withdrawals. The minimum deposit is ৳100. Deposits typically arrive in your account within 2 minutes.

No third-party cards or international wallets are supported at this time. Use only a payment account that is registered in your own name — third-party transactions are declined.

xx789 App does not charge a platform fee for deposits. However, your mobile wallet provider (for example bKash or Nagad) may apply their own service charge. Check your wallet app for current rates before sending funds.

Most withdrawals are processed within 8 minutes once approved. The minimum withdrawal amount is ৳1,000 and the maximum in a single day is ৳240,000. For first-time withdrawals, allow up to 1 hour because KYC review happens at this stage.

Bank Transfers may take slightly longer depending on your bank's settlement schedule, but are usually completed within the same business day.

Common reasons include: KYC documents not yet verified, an outstanding active bonus with wagering requirements not met (×15 of the bonus amount), the withdrawal amount falling below ৳1,000, or the daily limit of ৳240,000 already reached. Check your account notifications for the specific reason. Live Chat can clarify within minutes.

Your first deposit is matched at 145%, up to ৳7,000 in bonus funds. For example, deposit ৳4,000 and receive ৳5,800 extra — a total playing balance of ৳9,800. The bonus must be wagered 15 times before you can withdraw winnings derived from it. The 7-day validity clock starts the moment the bonus is credited.

Yes. A 0.6% daily cashback on net losses is credited automatically every morning. You do not need to opt in. Players on higher VIP tiers (Plus, Prime, Elite) receive a higher cashback rate — see the Bonus & VIP page for the full tier breakdown.

KYC verification must be completed before your first withdrawal. You can upload documents at any time from your account dashboard — doing it early avoids delays when you are ready to cash out. Accepted documents are: National ID Card (NID), Passport, or Driving Licence. The review team typically completes checks within 2 hours.

The lobby holds over 6,000 titles across slots, fishing games, crash games, live casino tables, and sports betting. Providers include Pragmatic Play, JILI, KA Gaming, Habanero, Playtech, Red Tiger, and FA Chai. Cricket markets (BPL, IPL, T20, ODI) are available throughout the season alongside football and other sports.

Visit the App download page and tap "Download APK." Because this is a direct APK install, go to your phone's Settings → Security and enable "Install from unknown sources" before opening the file. The app is version 2.5.9, 45 MB, and requires Android 7.0 or later. It is free to download. iOS users can access the platform via the mobile browser — a full-screen web app experience is available.

Live Chat is available 24 hours a day, 7 days a week. Open any page on the site and tap the Live Chat icon — an agent typically responds within 60 seconds. For account security questions you may be asked to verify your identity before the agent can make changes.

xx789 App supports responsible play. You can set deposit limits, session time reminders, or request a temporary account suspension directly from your account settings. For a longer self-exclusion, contact Live Chat and an agent will arrange it promptly. See the Responsible Gaming page for detailed guidance.